> For the complete documentation index, see [llms.txt](https://docs.eventscase.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eventscase.com/faqs/master-classes/check-in-app.md).

# Check-in App

## DASHBOARD

### What does the status mean?

Once your check-in app is activated by your Project Manager, the status will change from ***In process*** to ***App available***.

![](/files/-MVRF1Oy9bqcJPO8dWCf)

### How do I download the check-in app?

The download links are found on the dashboard for both ***iOS*** and ***Android***. If your platform is hosted on a separate server, please be reminded that EventsCase will have to generate new apps since you cannot use the default ***EventsCase Check-in App***. 

![](/files/-MVRdNUzYrSRkf4VNkUN)

### What are the statistics I can see on the dashboard?

The statistics on the dashboard will show you data related to the check-in process. Please find some descriptions below:

* ***Registered:*** total number of registered attendees on the ***Approved Attendees*** list.
* ***Attended:*** total number of attendees who were checked in at the event level.
* ***Checkins:*** total number of checkins done via the app or the ***AUTO-CHECKIN*** website module.
* ***Checkouts:*** total number of checkouts done via the app.

You may also view check-in statistics according to the ticket type, the delegate category and the sessions. 

![](/files/-MVRg7GCyUQiAJ11hry8)

### How do I download a report of the check-ins and check-outs?

Click on the ***Export*** button to download a report of all check-ins and check-outs. The report will show you timestamped entries so that you may pinpoint when exactly someone has been checked in or out. 

![](/files/-MVRhAfCa1We3zrBj5xi)

### What data can I see within the last checked attendees section?

This section shows you the latest attendees who were checked-in or checked-out during the event. Use the search bar to look for a specific attendee's records.

![](/files/-MVRi4n-HQ1fD3WqVdHz)

### Where do I download reports for sessions check-ins?

If you have used the check-in app or the ***AUTO-CHECKIN*** website module for sessions, you would need to go to the ***CONTENT*** menu and click on ***Agenda***. Click on the ***Management*** of a specific session and click on ***Confirmed attendees***. Lastly, click on the ***Download confirmed attendees report*** to download a report in CSV format.

![](/files/-MVRnXDr2hJXLul-UdFo)

## SET UP

### How can I add new users who can use the check-in app?

Only users found within this section can log in to use the check-in app. To add a new user, click on the ***+Add User*** button. You can only add users with existing user accounts in the platform.

![](/files/-MVRpweSAAsSKSGTXCUU)

{% hint style="info" %}
If the person still does not have a user account within the platform, go to ***ADMIN*** -> ***User*** and click on ***Add new user***. 
{% endhint %}

### Why cannot I log into the check-in app despite being added as an authorised user?

If your email address was added as a check-in app user in other events (or even in other platforms within the EventsCase ecosystem), you email address won't work. In this case, it is recommended that you create a dummy account (via ***ADMIN*** -> ***User***) to gain access to the check-in app of a specific event.

## PRIVATE DATA

### What information can be shown on the user profiles within the check-in app?

This section allows you to show registration form data within an attendee's profile when their QR code is scanned in the check-in app or when you manually tap on their name in the attendee list. Tick the boxes that you'd like to show within an attendee's profile and click on ***Save***.

![](/files/-MVRym1Pstu1TXwas8iH)

Here is an example of how registration data (departure country and destination country) is shown within the check-in app:

![](/files/-MW0dVgTMC9YOxdHpiyl)