Event App
What are developer accounts and do I need them for my event app?
Yes, you will need to set up developer accounts for iOS (Apple) and Android (Google) to publish apps in their respective stores. If you are an agency it is highly recommended that the developer accounts are set up in the name of the company/client with whom you are working.
Additional information on how to create developer accounts and how to bind them to EventsCase is available via the following links:
If you have an assigned Project Manager, they will be able to assist you further with this.
For iOS (Apple) it is essential that you have access to an iOS device. As part of the procedure to set up a developer account, you will need to complete a 2-Factor Authentication process on a device that uses the same log in details as the iOS account you have created.
How long will I need to create my developer accounts?
Setting up developer accounts can take up to a month (and in some cases even longer) so you will need to do this well in advance of when you want to request your event app.
How do I request an event app?
Within your platform, on the sidebar menu, you will see a My Apps icon. When selected you will see two options One-Event App and Multi-Event App. You will need to select the appropriate event app as per your contract with EventsCase. Once selected there is a form that you must fill in with the required information and assets.
How long does it take to build and release an app?
Adding branding, contents, designs, etc. within the event app is your responsibility (unless subscribed to our full-service package). Once this has been done, EventsCase will build the event app for submission to the iOS/Android stores which may take up to two weeks. Once submitted, it is then the responsibility of Apple or Google to validate and approve the event app for release in the relevant store. The recommended time to request your event app is at least one month prior to the date when you'd want your event app to go live.
If you request your event app within one month of your preferred release date there is a strong possibility that you will not meet your deadline.
How can I track the progress of my event app?
Within the Event App Menu on your platform, under Dashboard, you will find Event App Status.
Request App - You need to request a single or multi-event app (see - How do I request my event app?).
In Process - Your app is either with the apps team or has been submitted for approval to the relevant store.
Published - Your event app has been released and is available for download. The links are available underneath DOWNLOAD THE APP via the iOS/Android hyperlinks.
How do I configure, design and add content to my event app?
Some aspects of your event app design are added when you make the original request. Others are managed via the backend menu, such as App Maps and Sponsor Banners.
The most important tab is the Event App Menu where you are able to visualise and modify your app's menu in real time. Background and text colours along with the header image are accessed by clicking on the pencil icon in the header section of the app menu:
To rearrange the layout of the menu, simply click and drag an icon to the preferred location. The icon's design can also be changed by accessing the settings cog and uploading your preferred icon.
To add more icons to the menu click on the + button at the bottom right of the menu.
External Link - creates an icon that when tapped by app users redirects to a website using their mobile device's default browser.
Internal Module - standard modules that you can add to the app menu.
Additional Tab - static pages created through the Additional Tabs section which can be used to depict event information, flyers, seat plans, special offers, etc. Each tab is fully customisable using a rich text editor.
Who can see my event app?
Within the app stores, your event app will be visible and downloadable to everyone. You can hide or unpublish your event app but this means that it will be inaccessible.
The first level of access is whether any content can be seen without the user needing to log into the event app. This is accessed via My Apps and then selecting your app (shown as EventsCase in the example).
The app's global privacy setting is modified by clicking on EDIT CONFIG. Setting the app to private requires app users to log in first before they can see any app contents. On the other hand, setting the app to public would allow app users to access the menu of a single-event app or the events list of a multi-event app.
For multi-event apps, you can also configure the privacy setting of each event by clicking on the Manage button and choosing Private or Public.
Public allows the user to see unrestricted content without needing to log into the event app.
Private requires the user to log in (using the same log in details captured within the platform) to view the event app content (depending on the advanced privacy options below).
If the multi-event app is set to public but an event is set to private, this means that an anonymous app user will see the events list but will need to log in to see the menu of said event.
You have the option to restrict content even further. This is done by clicking on the cog within the desired app icon where you will then see various module settings, including the option to restrict who is able to see that particular icon.
If Private is selected the user will need to be logged in to see the icon and you can then select additional levels by allowing only specific ticket types or delegate categories to see particular icons within the event app menu.
Can I see analytics for my event app?
Yes, once downloads of the event app have occurred, and the event app is in use, you will be able to view many different aspects of analytics. It can all be found if you scroll down within the Dashboard page. Some of these analytics are available to download.
Can I register for an event via the event app?
No, not directly. Users must be registered to the main event either by completing your registration process or being manually uploaded by an authorised platform administrator.
Do I need WiFi for my event app to function correctly?
Your event app is native, which means much of the content is stored within the app itself. If you send push notifications or wish to update the content of the event app, then it will need to connect to either a data carrier network or WiFi signal.
Can I send push notifications, global messages and private messages via the event app?
Yes, push notifications can be sent immediately or at a scheduled time via the Push Notifications tab in the backend menu. These are sent as private messages and appear in the Chat module. The Chat module is also used by app users to send private messages to other users. Global messages can be sent via the Feed module. A platform administrator can moderate the feed via Feed Moderation tab.
The "clock" for scheduled push notifications is set by the timezone entered within Event Settings -> Basic Configuration. If you set your notification to go at 12:00 PM in London but your event is configured to Madrid's time zone, app users will receive the notification 1 hour in advance!
Can I let users rate the content of my event via the event app?
Yes, within the backend menu, you can create surveys for sessions and speakers via the Rate Sessions and Rate Speakers tabs. You can only create one survey for all sessions and another survey for all speakers.
What is lead retrieval?
Lead retrieval is an electronic business card. When your attendees, speakers and exhibitors engage with each other, they can capture each other's details and save them for reference at a later date.
Lead Retrieval is a chargeable extra. It is not a standard feature of the event app.
What is Gamification?
Gamification is a way of engaging with your app users and encouraging them to explore your event. This is achieved by either collecting 3D puzzle pieces or by scanning QR codes. For full details refer to the Gamification section in the Event App User Manual.
Gamification is a chargeable extra. It is not a standard feature of the event app.
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