Attendee User Journey

How do attendees access the Digital Venue of each session?

1.) Digital Venue homepage link or specific session link

It is the responsibility of the event organiser to provide the link to the Digital Venue before an event starts. Attendees may be directed to the hompage of the Digital Venue:

Alternatively, the direct link to a livestreaming session can be shared:

2.) Agenda modules of the website

The Digital Venue of each session is accessible via these agenda modules for the website: ONLINE SESSIONS, AGENDA, and AGENDA, TABLE DESIGN. You would need to click or tap on the 'Play' button for the ONLINE SESSIONS module or click or tap on the Watch session buttons for the other two modules.

3.) Event portal

If you still remember, you can view the event portal of all the events to which you've registered for within the Agenda section of the platform. Within each event portal, you may click on Schedule and click on the Watch session buttons to open the Digital Venue of each session.

4.) Event app

If you've contracted the event app for the event, the Digital Venue will automatically open within the app once you tap on the 'Play' button within each session:

Only registered attendees can access the Digital Venue of each session. A registered user must log into the website or event app to gain access!

In addition, we have to take into account that a session can be public, private, or restricted by ticket type or with registration:

• If a session is public, any attendee of the event can access.

• If a session requires registration, only registered attendees of that session can access.

• If a session is private, only invited attendees of that session can access.

• If a session is restricted by ticket type, only attendees with the corresponding tickets can access.

When a user cannot access the Digital Venue for the reasons explained above, a 404 error is displayed.