> For the complete documentation index, see [llms.txt](https://docs.eventscase.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eventscase.com/how-to-run-virtual-events/digital-venue-beta/attendee-user-journey.md).

# Attendee User Journey

## How do attendees access the Digital Venue of each session?

**1.) Digital Venue homepage link or specific session link**

It is the responsibility of the event organiser to provide the link to the Digital Venue before an event starts. Attendees may be directed to the hompage of the Digital Venue:

<figure><img src="https://2230521272-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MT1JiwSh6fEs6mmSmi1-1703796690%2Fuploads%2FiRDCbXAbD0QAhS2FK2fm%2FScreen%20Shot%202023-01-20%20at%2016.23.42.png?alt=media&amp;token=a79fc8d6-5063-47e2-82ae-e7e2c267f377" alt=""><figcaption></figcaption></figure>

Alternatively, the direct link to a livestreaming session can be shared:

<figure><img src="https://2230521272-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MT1JiwSh6fEs6mmSmi1-1703796690%2Fuploads%2F7UtQ7cBZaUhaEoCJtqJe%2FScreen%20Shot%202023-01-20%20at%2016.24.35.png?alt=media&amp;token=aefdd18b-981b-4131-ab3b-9714cb4b2328" alt=""><figcaption></figcaption></figure>

**2.) Agenda modules of the website**

The Digital Venue of each session is accessible via these agenda modules for the website: ***ONLINE SESSIONS***, ***AGENDA***, and ***AGENDA, TABLE DESIGN***. You would need to click or tap on the 'Play' button for the ***ONLINE SESSIONS*** module or click or tap on the ***Watch session*** buttons for the other two modules.

![](https://2230521272-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MT1JiwSh6fEs6mmSmi1-1703796690%2Fuploads%2FpkwmzhtUCF0TMkTMgwld%2FScreen%20Shot%202021-10-26%20at%2021.17.08.png?alt=media\&token=ac7670aa-d12a-4cf3-ba57-5b7fa54065de)

**3.) Event portal**

If you still remember, you can view the event portal of all the events to which you've registered for within the ***Agenda*** section of the platform. Within each event portal, you may click on ***Schedule*** and click on the ***Watch session*** buttons to open the Digital Venue of each session.

![](https://2230521272-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MT1JiwSh6fEs6mmSmi1-1703796690%2Fuploads%2FMZ6fnTUdC6xmuoGtglYj%2FScreen%20Shot%202021-10-26%20at%2020.58.05.png?alt=media\&token=db8930c4-5dd4-43f2-8d42-15a0d5a31bc6)

**4.) Event app**

If you've contracted the event app for the event, the Digital Venue will automatically open within the app once you tap on the 'Play' button within each session:

![](https://2230521272-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MT1JiwSh6fEs6mmSmi1%2F-Mk8vhJf87HRtqKQRcmx%2F-Mk9-ny05x_sWhqvLNcV%2FImage%20from%20iOS%20\(2\).jpg?alt=media\&token=5ef51dc5-5388-4337-b711-4f4b83a4920a)

{% hint style="info" %}
Only registered attendees can access the Digital Venue of each session. A registered user must log into the website or event app to gain access!

In addition, we have to take into account that a session can be public, private, or restricted by ticket type or with registration:

* If a session is public, any attendee of the event can access.
* If a session requires registration, only registered attendees of that session can access.
* If a session is private, only invited attendees of that session can access.
* If a session is restricted by ticket type, only attendees with the corresponding tickets can access.

When a user cannot access the Digital Venue for the reasons explained above, a 404 error is displayed.
{% endhint %}