> For the complete documentation index, see [llms.txt](https://docs.eventscase.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eventscase.com/how-to-run-virtual-events/digital-venue-beta/attendee-user-journey.md).

# Attendee User Journey

## How do attendees access the Digital Venue of each session?

**1.) Digital Venue homepage link or specific session link**

It is the responsibility of the event organiser to provide the link to the Digital Venue before an event starts. Attendees may be directed to the hompage of the Digital Venue:

<figure><img src="/files/qkLFK8M0fDxKVr4BOEQY" alt=""><figcaption></figcaption></figure>

Alternatively, the direct link to a livestreaming session can be shared:

<figure><img src="/files/skTMPH0iCCzmy3GCC3KU" alt=""><figcaption></figcaption></figure>

**2.) Agenda modules of the website**

The Digital Venue of each session is accessible via these agenda modules for the website: ***ONLINE SESSIONS***, ***AGENDA***, and ***AGENDA, TABLE DESIGN***. You would need to click or tap on the 'Play' button for the ***ONLINE SESSIONS*** module or click or tap on the ***Watch session*** buttons for the other two modules.

![](/files/wY6xZ9NHyBTTfT6KvWY2)

**3.) Event portal**

If you still remember, you can view the event portal of all the events to which you've registered for within the ***Agenda*** section of the platform. Within each event portal, you may click on ***Schedule*** and click on the ***Watch session*** buttons to open the Digital Venue of each session.

![](/files/pPEUgXr7HojDhlkmKIKx)

**4.) Event app**

If you've contracted the event app for the event, the Digital Venue will automatically open within the app once you tap on the 'Play' button within each session:

![](/files/-Mk9-ny05x_sWhqvLNcV)

{% hint style="info" %}
Only registered attendees can access the Digital Venue of each session. A registered user must log into the website or event app to gain access!

In addition, we have to take into account that a session can be public, private, or restricted by ticket type or with registration:

* If a session is public, any attendee of the event can access.
* If a session requires registration, only registered attendees of that session can access.
* If a session is private, only invited attendees of that session can access.
* If a session is restricted by ticket type, only attendees with the corresponding tickets can access.

When a user cannot access the Digital Venue for the reasons explained above, a 404 error is displayed.
{% endhint %}